FAQ's25 Years in Jewellery
Are you looking for more information?
We have compiled a list of useful information to help assist you with your purchase. It is quite elaborate however if you don’t find the answer to your question, please don’t hesitate to contact us.
Order confirmation & tracking
When your online order is completed you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery.
If your order is on backorder, you will be contacted via email with details of your backorder item.
Please note items on backorder may take longer than 7 working days to be processed and delivered.
Orders will be delivered via Australia Post and will require a signature.
When placing your order, please indicate if you would like ‘Free Gift Wrapping’ for your item/s.
Shipping is free with all orders over $100.
Orders under $100 will be charged a $10 shipping fee.
Orders over $5,000 are only available to be picked up in person from our store.
Simply show your receipt (this is emailed to you when you place your order online), the credit card used for your purchase, and a form of photo ID.
Lost or damaged goods
You may return and receive an exchange for any non-faulty full price item that is unworn, in original condition and packaging to our store within 30 days of delivery. However due to heath regulations, earrings are not able to be returned unless faulty.
We are unable to offer returns on sale items unless faulty.
Freight costs are non-refundable.
Products returned for repair, replacement or refund due to customers changing their mind, is not a valid claim under the Consumer Guarantees Act, and therefore a repair, replacement or refund it is at the discretion of the store.
How to exchange an item
Simply show your online receipt (this is emailed to you when you place your order online) and the credit card used for your purchase at our store within 30 days of delivery, where our store staff will be happy to assist you.
If you would like to exchange your item, please contact us ahead to confirm that the item is available.
Orders are refunded to the original credit card used. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo ID must be presented.
Simply complete the returns form enclosed with your order and send it back to us with the item(s) you wish to return within 14 days of delivery.
If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.
If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However we are unable to offer free delivery for ‘change of mind’ returns or exchanges.
All products must be returned in their original packaging, with original tags wherever possible including proof of purchase.
After evaluation, we will contact you with the reason for the fault and advise of the remedy under guarantee.
Remedy can include, repair, replacement or refund at our discretion.
If we determine that the circumstances for fault were related to misuse, general wear and tear, and or environmental factors, the store will advise that there are no grounds to claim under guarantee, and will offer a quote to have the goods repaired, or replaced.
Irrespective of what the type or severity of the product fault/ defect is, or what remedy is chosen, we have an obligation to comply with the Consumer Guarantees Act.
Shop 35 Westland Shopping Centre,
Phone: (08) 8645 9042
Please ensure your return parcel is securely packaged with the return address and sender address clearly displayed on the outside of the parcel.
To avoid delivery problems, we encourage sending your return back by registered post.
The shipping costs incurred for returning items for an exchange are not covered by Leading Edge Jewellers Whyalla.
Only items confirmed as faulty and returned will have shipping costs refunded.
Simply select your chosen amount. Enter the recipients name, email address and add a personal message.
Gift vouchers can only be redeemed in-store at our location in Westland Shopping Centre, not on the online store.
Gift Vouchers are valid for 12 months from the date of purchase.
Gift Vouchers T’s & C’s
Our Gift Vouchers are valid for 12 months from date of purchase.
Gift Vouchers cannot be redeemed for cash.
Gift Vouchers are non transferrable.
Promotional codes cannot be applied using a Gift Voucher.
When redeeming, If the purchase exceeds the value of your Gift Voucher, the additional amount must be paid for with cash / card.
All remaining balances on your Gift Voucher past the valid date will be deemed invalid.
GST and shipping is applicable on any products purchased with a Gift Voucher.